Support
FT Manager is the companion management app for ForestTrack, designed for company managers and administrators to monitor field operations, review tract maps, and manage work sessions from a mobile device. If you need help with the app or your account, we're here to assist.
Contact Us
We typically respond within one business day. Please include your company name and a description of the issue.
Common Topics
- Account & Login — Sign in using the same company credentials as the ForestTrack web portal. If you have trouble logging in, contact your company administrator or email us.
- Map Not Loading — Ensure your device has an active internet connection. The map requires network access to load tract boundaries and session data.
- Tracts Not Showing — Tracts are created and managed from the web portal. If a tract is missing, verify it has been added there and that your account has access to it.
- Session Data — Work sessions are recorded by field operators using the ForestTrack operator app. FT Manager displays completed and in-progress sessions but does not record sessions itself.
- Navigation / Directions — Tap a tract on the map and use the Directions button to open your device's maps application for turn-by-turn navigation to that location.
- App Updates — Keep the app updated via the App Store (iOS) or Google Play (Android) for the latest fixes and features.
Web Portal
Full management capabilities — including adding tracts, managing operators, importing boundaries, and generating reports — are available in the ForestTrack web portal:
Privacy
For information about how we collect and use data, see our Privacy Policy.